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| by Tiffany Dahlberg |
Tip
of the Month
An awareness and understanding of conflict and communication will help
us deal with difficult situations. Before we can apply a process, however,
we need to learn how to control our behavior when we are emotional and
calm other people down. By de- escalating the situation, then attacking
the problem, not the person, you can learn and use skills and techniques
that will help you more effectively deal with difficult situations.
After you de-escalate the conflict, here are six techniques for
dealing with difficult situations: |
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| by Kristi L. Theriault, AAHA Market Link |
Testimonial
 "Thank you for teaching these workshops. I have really enjoyed them. I hope that another series will be offered. You give great ideas and have an excellent teaching style. I enjoy your examples and the way the group feels comfortable speaking up with their own experiences. The group in Wheat Ridge is refreshingly diverse. It shows that you love what you do. Thanks again." Would you like to learn Leadership skills to enhance your professional development?
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| by Tiffany Dahlberg |
Essential
Project Management
August 25, 2006 Advanced Project Management with PMP Prep September 15 -22, 2006 We can also host your company's private workshops in our new state of the art facility at 2525 15th Street, Unit 1E in Denver. It is just west of I-25 on 15th Street. |
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